General/TxTag
Where can I get a toll tag?
Getting an electronic toll tag and opening an account is easy. To sign up or get more information, visit TxTag, EZ TAG, or TollTag.
Do I have to pay if someone else was driving my car on the toll road?
Yes. Under Texas law, the vehicle owner is responsible for any toll charges or violations, regardless of who was driving.
What happens if I don't use a prepaid toll account?
The only way to pay tolls on SH 99 is with a TxTag, EZ TAG, or TollTag. Drivers who use SH 99 without a valid toll account will receive a Notice of Toll Violation. A $5 violation fee will be added to each toll charge. Under Texas law, nonpayment of tolls is a misdemeanor offense. Drivers who fail to pay violation notices on time are subject to collection fees and court fines that can add up to $350 per violation.
The table shows how a single unpaid $1.00 toll charge can lead to substantial fees and legal action if not resolved.
| Example | Description | Total | |
|---|---|---|---|
| Unpaid Toll | Toll Rate on SH 99 | $1.00 | $1.00 |
| Violation Notice | Violation Fee + Toll | $5.00 + 1.00 | $6.00 |
| Transferred to Collections | Collection Fee + Toll | $25.00 + 1.00 | $26.00 |
| Transferred to Court | Court Fees, Fines + Toll | Up to $350.00 + 1.00 | Up to $351.00 |
What if I sell my vehicle?
Call the customer service center for your toll account right away to deactivate your tag so your account is not linked to a vehicle you no longer own. Also, visit the Texas Department of Motor Vehicles website if you need to transfer the vehicle registration to the new owner, so you are not billed for new toll charges.
Can I add a TxTag sticker to my existing TollTag/NTTA or EZ TAG/HCTRA toll account?
No. While the tags are interoperable on the roadways, different tag types may not be placed on one account. If you would like to add a tag for another vehicle to your existing account, please contact your current toll agency.
I am a TxTag, EZ TAG, or TollTag customer. Why did I get a violation notice?
1. You could receive a violation notice if your tag was not read and the license plate on file for your tag does not match the license plate on your vehicle.
2. You could receive a violation notice if the credit card information on file with your account is not up to date.
3. If you're a TxTag customer, you could receive a violation notice if you did not have enough money in your account to cover the cost of your tolls. Note: If your account balance falls below zero and your TxTag account is suspended, you will be charged a fee of $8.50 to reactivate your account.
TxTag customers should ensure that their account is registered with their name, address, and license plate number, so toll charges can be applied correctly to their account. To check that your account information is up to date, call customer service at 1-888-468-9824 (International calls: 001-512-874-9998).
Who has access to the license plate information collected through the electronic toll system?
The Texas Department of Transportation (TxDOT) understands the privacy concerns of its customers and will protect your private information. State law and TxDOT policy prohibit the sale or transfer of license plate and vehicle registration information for marketing and other unauthorized uses.
TxTag
Where can I get a TxTag?
To sign up for an electronic TxTag, go to www.TxTag.org or call the Customer Service Center at 1-888-468-9824 (International: 001-512-874-9998).
How much does a TxTag cost?
If you sign up for AutoPay when opening a TxTag account, you will receive your TxTag sticker for free. If you do not enroll in AutoPay, you will be charged $13.85 for the TxTag sticker. The tag fee will not be applied retroactively. If you already have a TxTag, you will not be charged a sticker fee unless you need a new or replacement tag and are not enrolled in AutoPay. Note: All customers must prepay $20 in tolls to set up a TxTag account.
How often will I be billed?
If you have a TxTag account, your tolls will be deducted automatically from your account when you use the road. You will not receive a bill. You may check your account balance by logging into your account online or by calling the TxTag Customer Service Center (1-888-468-9824 / International: 001-512-874-9998).
Note: TxTag customers are encouraged to sign up for AutoPay. Using a credit card to sign up for AutoPay is the best way for customers to ensure they always have enough money in their TxTag account and avoid receiving a toll violation.
When can I contact the TxTag Customer Service Center?
You may call the TxTag Customer Service Center at 1-888-468-9824 (International: 001-512-874-9998) Monday through Friday from 8:00 a.m. to 5:00 p.m.
Can I use my TxTag in more than one vehicle?
No. Since your TxTag sticker must be permanently mounted on your windshield, it can only be used in one vehicle and should not be moved between vehicles. If you have more than one vehicle in your household, you can order additional TxTags and manage them on one registered account.
Can motorcycles use TxTag stickers?
Motorcycles use a different type of TxTag than those used on cars and trucks. If you have a motorcycle, contact the TxTag Customer Service Center to request a motorcycle tag. The charge for a motorcycle tag includes a refundable deposit.
Can I have more than one vehicle on a TxTag account?
Yes. You can manage multiple vehicles on a single TxTag account. This includes both motorcycle and sticker tags. If you need more than five tags on one account, you will need to set up a commercial account by calling the TxTag Customer Service Center.
How do I check my TxTag account balance?
You can check your account balance on the TxTag.org website by logging into your account online or by calling the Customer Service Center at 1-888-468-9824 (International: 001-512-874-9998).
How do I add money to my TxTag account?
You can add money to your TxTag account with a credit card online or by calling the TxTag Customer Service Center at 1-888-468-9824 (International: 001-512-874-9998).
How do I update the information on my TxTag account? What if I change license plates?
You can update your address and phone numbers by logging into your account online or by calling the TxTag Customer Service Center. To update your license plate, please call the TxTag Customer Service Center at 1-888-468-9824 (International: 001-512-874-9998).
